phlagi Terms & Conditions

1. Acceptance of Terms

By registering for, accessing, or using any services provided by phlagi (the "Platform"), you ("User," "Player," or "you") enter into a binding legal agreement with phlagi and agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to these Terms in their entirety, you must immediately cease all use of the phlagi Platform.

These Terms constitute the complete agreement between you and phlagi regarding your use of the Platform and supersede all prior agreements, communications, and proposals, whether oral or written, between you and phlagi. phlagi reserves the right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Platform following any modification constitutes acceptance of the modified Terms.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least twenty-one (21) years of age to register for an account on phlagi or to use any services provided by the Platform. By registering, you represent and warrant that you meet this age requirement. phlagi reserves the right to request identity verification documents at any time to confirm age eligibility. Accounts found to belong to individuals under the age of 21 will be immediately suspended and all funds forfeited in accordance with applicable Philippine law and PAGCOR regulations.

2.2 Jurisdiction

The phlagi Platform is intended solely for use by residents of the Republic of the Philippines. Users accessing the Platform from jurisdictions where online gaming is prohibited are strictly forbidden from registering or playing. You represent and warrant that you are physically located within the Philippines at the time of account registration and during all subsequent Platform use.

2.3 Account Registration Requirements

To create a phlagi account, you must provide accurate, current, and complete information as prompted by the registration form, including but not limited to:

• Full legal name as it appears on government-issued identification
• Valid Philippine mobile number
• Valid email address
• Date of birth
• Residential address within the Philippines
• Secure password meeting phlagi's password policy requirements

You agree to maintain and promptly update your account information to keep it accurate, current, and complete. Failure to do so may result in account suspension or termination.

2.4 One Account Per Person

Each User is permitted to hold only one (1) account on the phlagi Platform. Creation of multiple accounts, whether for the purpose of bonus abuse, circumventing suspension, or any other reason, is strictly prohibited. phlagi reserves the right to close duplicate accounts and forfeit any balances, winnings, or bonuses associated with those accounts. Detection of multiple accounts may result in permanent ban from the Platform.

2.5 Account Security

You are solely responsible for maintaining the confidentiality of your phlagi account credentials, including your username and password. You agree to immediately notify phlagi of any unauthorized use of your account or any other breach of security. phlagi will not be liable for any loss or damage arising from your failure to adequately protect your account credentials.

3. Know Your Customer (KYC) and Verification

phlagi operates under a strict regulatory framework administered by PAGCOR, which requires comprehensive Know Your Customer (KYC) procedures. All Users must complete identity verification before processing withdrawal requests.

3.1 Required Documentation

To complete KYC verification, you must submit clear, legible copies of the following documents:

• Government-Issued Photo Identification: Valid Philippine passport, driver's license, UMID, PRC ID, or Philippine national ID card
• Proof of Address: Utility bill (electricity, water, internet), bank statement, or government correspondence dated within the last three (3) months showing your name and residential address
• Selfie Verification: A photograph of yourself holding your government-issued ID next to your face

3.2 Verification Timeline

phlagi will review submitted KYC documents within twenty-four (24) to forty-eight (48) hours of receipt. Users will be notified via email of verification approval or if additional documentation is required. Withdrawals cannot be processed until KYC verification is successfully completed.

3.3 Additional Verification

phlagi reserves the right to request additional verification documents or information at any time, including but not limited to source of funds documentation, enhanced due diligence for high-value transactions, or re-verification of previously submitted documents. Failure to provide requested documentation within seven (7) calendar days may result in account suspension and withdrawal holds.

4. Deposits and Payment Processing

4.1 Accepted Payment Methods

phlagi accepts deposits via the following payment channels: GCash, Maya (formerly PayMaya), bank transfer from BPI, BDO, Metrobank, UnionBank, over-the-counter deposits via 7-Eleven Cliqq, Coins.ph, and USDT TRC20 cryptocurrency transfers. All deposits are processed in Philippine Peso (PHP) except for cryptocurrency deposits which are converted to PHP at the prevailing exchange rate at the time of deposit confirmation.

4.2 Minimum and Maximum Deposits

Minimum deposit amounts vary by payment method: PHP 100 for GCash and Maya; PHP 500 for bank transfers and over-the-counter methods. Maximum deposit amounts are determined by payment provider limits. phlagi reserves the right to adjust minimum and maximum deposit thresholds at any time.

4.3 Deposit Processing Time

GCash and Maya deposits are credited to User accounts immediately upon confirmation. Bank transfers are credited within one (1) to four (4) hours. Over-the-counter deposits via 7-Eleven Cliqq and Coins.ph are credited within fifteen (15) to thirty (30) minutes. Cryptocurrency deposits require blockchain confirmations and are credited within ten (10) to thirty (30) minutes depending on network congestion.

4.4 Deposit Fees

phlagi does not charge fees for deposits. However, payment providers may impose their own transaction fees which are deducted before funds reach your phlagi account. Users are responsible for any fees charged by third-party payment processors.

4.5 Failed Deposits

In the event a deposit transaction fails after funds have been deducted from your payment source, you must contact phlagi customer support with proof of payment within seven (7) calendar days. phlagi will investigate the matter and credit your account if the deposit is verified. Claims submitted after seven (7) days may not be processed.

5. Withdrawals and Payout Processing

5.1 Withdrawal Eligibility

Withdrawals are available only to Users who have completed KYC verification. The payment method used for withdrawal must be registered in the same name as the phlagi account holder. Third-party withdrawals are strictly prohibited.

5.2 Withdrawal Methods

phlagi processes withdrawals via GCash, Maya, and bank transfer to BPI, BDO, Metrobank, or UnionBank accounts registered in the User's name. Cryptocurrency withdrawals are available via USDT TRC20 to User-provided wallet addresses.

5.3 Minimum Withdrawal Amount

The minimum withdrawal amount is PHP 500 for all payment methods. Withdrawal requests below this threshold will not be processed.

5.4 Withdrawal Processing Time

GCash and Maya withdrawals are processed within fifteen (15) to thirty (30) minutes for verified accounts. Bank transfer withdrawals are processed within one (1) to four (4) hours. Cryptocurrency withdrawals are processed within thirty (30) minutes to two (2) hours depending on blockchain network conditions. Processing times are calculated from the moment the withdrawal request is submitted and exclude time required for additional verification if requested by phlagi.

5.5 Withdrawal Fees

phlagi does not charge withdrawal fees for standard withdrawal requests. Payment providers may impose their own receiving fees which are outside phlagi's control.

5.6 Turnover Requirements

All deposits must be wagered at least one (1) time before withdrawal eligibility is established. This anti-money laundering requirement applies to all deposits regardless of whether a bonus was claimed. Failure to meet minimum turnover requirements will result in withdrawal requests being declined.

5.7 Withdrawal Limits

Daily withdrawal limits are set at PHP 100,000 per User per calendar day. Weekly withdrawal limits are set at PHP 500,000. Monthly withdrawal limits are set at PHP 2,000,000. VIP Users may be eligible for higher withdrawal limits as determined by phlagi management. Limits are subject to change without prior notice.

6. Bonuses and Promotions

6.1 Bonus Eligibility

Bonuses and promotions offered by phlagi are available to eligible Users as specified in the individual promotion terms. phlagi reserves the right to exclude any User from bonus eligibility at its sole discretion.

6.2 Wagering Requirements

All bonuses are subject to wagering requirements before withdrawal of bonus funds or winnings derived from bonus funds is permitted. Wagering requirements vary by promotion and are clearly stated in each promotion's specific terms. Standard wagering requirements range from 10x to 40x the bonus amount. Bonus funds and associated winnings are forfeited if wagering requirements are not met within the specified expiry period.

6.3 Game Contribution Rates

Different game categories contribute differently toward wagering requirement fulfillment. Standard contribution rates are: Slots (100%), Live Casino Baccarat and Dragon Tiger (10%), Live Casino Roulette (10%), Live Casino Blackjack (5%), Sports Betting (100% for pre-match bets, 50% for live in-play bets). Game contribution rates are subject to change and are specified in individual promotion terms.

6.4 Maximum Bet During Bonus Play

While wagering requirements are active, Users are prohibited from placing single bets exceeding PHP 500 or 10% of the bonus amount, whichever is lower. Bets placed in violation of this rule may result in forfeiture of the bonus and associated winnings.

6.5 Bonus Abuse

phlagi employs sophisticated detection systems to identify bonus abuse patterns. Prohibited activities include but are not limited to: creating multiple accounts to claim bonuses multiple times, coordinated betting with other Users, exploiting software errors or game malfunctions, irregular betting patterns designed to circumvent wagering requirements, and any other activity phlagi determines in its sole discretion constitutes bonus abuse. Users found engaging in bonus abuse will have all bonuses and associated winnings forfeited and may face permanent account suspension.

7. Responsible Gaming

7.1 Age Verification

phlagi is committed to preventing underage gambling. All Users must be at least 21 years of age. phlagi conducts age verification as part of the KYC process. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing online gambling sites.

7.2 Self-Exclusion Tools

phlagi provides responsible gaming tools accessible from your account dashboard, including: deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods (24 hours to 30 days), and permanent self-exclusion. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. Users who self-exclude permanently will not be permitted to reopen their accounts.

7.3 Gambling Addiction Resources

If you believe you may have a gambling problem, phlagi encourages you to seek help. Resources are available through PAGCOR's Responsible Gaming Program and third-party organizations specializing in gambling addiction support.

8. Game Rules and Fair Play

8.1 Random Number Generation

All Random Number Generator (RNG) games on the phlagi Platform use certified RNG technology independently tested for fairness and randomness. RNG certifications are available upon request.

8.2 Live Dealer Games

Live dealer games are streamed in real-time from licensed gaming studios. All live games are subject to the standard rules of the respective game as established by the studio provider. Game results are final once the dealer announces the outcome.

8.3 Disconnections

In the event of a disconnection during active gameplay, RNG game results will be determined based on your last confirmed bet and action prior to disconnection. For live dealer games, the game will continue in your absence and results will be determined regardless of your connection status. You can view game results in your account history once reconnected.

8.4 Game Malfunctions

In the event of a game malfunction, error, or technical failure, all affected bets and payouts are void. phlagi will investigate reported malfunctions and refund affected stakes where appropriate. phlagi is not liable for losses resulting from game malfunctions caused by third-party software providers.

9. Prohibited Activities

Users are strictly prohibited from engaging in the following activities while using the phlagi Platform:

• Using the Platform for money laundering, terrorist financing, or any other illegal activity
• Using VPN, proxy, or other IP masking technology to circumvent geographic restrictions
• Attempting to reverse-engineer, decompile, or hack any aspect of the Platform
• Colluding with other Users to gain unfair advantage
• Exploiting software bugs, errors, or vulnerabilities
• Using automated betting systems, bots, or scraping tools
• Providing false or fraudulent documentation during registration or KYC verification
• Engaging in abusive or harassing behavior toward other Users or phlagi staff
• Creating or using accounts on behalf of third parties
• Attempting to manipulate or interfere with the normal operation of games

Violation of any prohibited activity may result in immediate account suspension, forfeiture of all balances and winnings, and permanent ban from the phlagi Platform. phlagi reserves the right to report suspected illegal activity to appropriate law enforcement authorities.

10. Account Suspension and Termination

10.1 Grounds for Suspension

phlagi reserves the right to suspend or terminate any User account at any time for any reason, including but not limited to: violation of these Terms, suspected fraudulent activity, failure to com I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? plete KYC verification, account inactivity exceeding twelve (12) months, or any other circumstance where phlagi determines suspension is necessary to protect the integrity of the Platform or comply with regulatory requirements.

10.2 Effect of Termination

Upon account termination, any remaining balance in your account that has met withdrawal eligibility requirements will be returned to you via your registered payment method within fourteen (14) business days, provided no fraud investigation is pending. Bonus funds and associated winnings that have not met wagering requirements will be forfeited upon termination.

10.3 Voluntary Account Closure

Users may request voluntary account closure at any time by contacting phlagi customer support. All outstanding wagering requirements must be reviewed prior to processing any final withdrawal associated with account closure. Self-excluded accounts cannot be reopened for the duration of the exclusion period.

11. Intellectual Property

All content on the phlagi Platform, including but not limited to software, graphics, logos, game designs, text, images, audio, and user interface elements, is the exclusive property of phlagi or its licensed content providers and is protected by applicable intellectual property laws. Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. Any reproduction, distribution, modification, or commercial use of Platform content without express written permission from phlagi is strictly prohibited.

12. Privacy and Data Protection

phlagi collects, processes, and stores personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. By using the Platform, you consent to phlagi's collection and processing of your personal data as described in the phlagi Privacy Policy, which is incorporated by reference into these Terms. The Privacy Policy forms an integral part of this agreement and should be read in conjunction with these Terms.

13. Limitation of Liability

To the maximum extent permitted by applicable law, phlagi, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, arising out of or in connection with your use of or inability to use the Platform, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if phlagi has been advised of the possibility of such damages.

phlagi's total cumulative liability to you for any claims arising from or related to your use of the Platform shall not exceed the total amount of deposits made by you to your phlagi account during the thirty (30) day period immediately preceding the event giving rise to the claim.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

14.2 Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the phlagi Platform, the parties shall first attempt to resolve the matter through good-faith negotiation. Users must submit a formal written complaint to phlagi customer support and allow phlagi thirty (30) calendar days to respond and attempt resolution before initiating any formal legal proceedings.

14.3 Jurisdiction

Any unresolved disputes shall be submitted to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any proceeding in such courts.

15. Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, please contact phlagi customer support through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the phlagi Platform
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays

phlagi will respond to all formal complaints within forty-eight (48) hours of receipt. For regulatory matters or complaints that cannot be resolved through phlagi's internal process, Users may escalate to PAGCOR through their official regulatory channels.